Transaction Fee Explained

Following a review of our booking fees 2 years ago we revised our charges and made it clearer and more transparent for you, our customers, to make decisions when booking tickets. The majority of our ticket income is passed directly back to the producers of visiting shows, so we have chosen to charge a small administration fee which is retained by the Theatre as we do not have the ability to include these costs within our current pricing structure.

A £1.50 per transaction administration fee will be applied to all phone, counter and internet bookings when a credit or debit card is used.

Our goal is to provide an excellent personal service to our customers and to do this requires a lot of resources. This small charge helps us to continue to offer a box office facility rather than having to refer customers through to external booking agencies where the fees are much higher. Please be assured that any administration fees are reinvested back into the Theatre (Dundee Repertory Theatre Ltd SC017315).

The majority of the fee covers all costs associated with processing a card transaction as advised in the Consumer Protection Regulations 2012.
Cash purchases do not include the fee allowing customers who may find the £1.50 transaction administration fee a barrier to attending a performance or customer who do not wish to pay the charge another option to purchasing tickets.

The following are exempt from our transaction administration fee;

  • Friends bookings
  • Partners bookings
  • Groups bookings of 11 or more
  • School group bookings