Lost and Found Property Policy

Dundee Rep Theatre has the right to enforce its own policy on matters of lost and found property. Whilst a customer may wish to report the loss or finding of property to the local police, it is essential that the Dundee Rep Theatre follows its own procedures and that a record is maintained of all items of lost and found property.

Anyone requiring any further assistance or information should contact 01382 227684 between the hours of 9am to 5pm Monday to Friday.

The following actions will be taken when a report of lost or found property is made:

All items reported to Dundee Rep Theatre as lost by customers are recorded on the Reps Lost and Found database.

All found items are kept in secure storage and remain the property of the Dundee Rep Theatre until claimed, or for a period of five weeks, whichever is longer.

Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim.

After the five week storage period:

Personal identification - reported to the relevant authority immediately and after the five week period we are advised how to dispose of by the relevant authority

Mobile telephones - the SIM card is destroyed and the telephone is donated to a mobile recycling scheme. Once given to mobile recycling scheme the deletion of any information stored directly on it is their responsibility.

Keys - destroyed and securely disposed of.

Bank cards - reported to the relevant authority immediately and after the five week period we are advised how to dispose of by the relevant authority.

Cash - donated to Dundee Rep Theatre Ltd.

Purse/Wallet - all personal information is destroyed and securely disposed of. Then it is dealt with as a general item.

Medicine - securely stored for five weeks then given to a pharmacy to dispose of safely.

After the five week period all other unclaimed goods are offered to Dundee rep Theatre wardrobe Department, part of Dundee Rep Theatre Ltd (Registered charity)

Unclaimed perishable goods are disposed of at the close of each trading day.